Telegram Bot
BiVelio integrates with Telegram via the Bot API, allowing you to receive and respond to Telegram messages directly from ChannelHub. Ideal for businesses that use Telegram as a customer service or internal communication channel.
Prerequisites
- A Telegram account
- A bot created via @BotFather
- The bot token provided by BotFather
Configuration
Create your bot with BotFather
Open Telegram and search for @BotFather. Send the /newbot command and follow the instructions to
create your bot. BotFather will provide you with an API token.
Configure the bot
Customize your bot with BotFather:
/setname— bot display name/setdescription— description users will see/setuserpic— bot profile picture (use your corporate logo)
Connect in BiVelio
From Settings > Integrations > Telegram, enter the bot token. BiVelio will automatically configure the webhook to receive messages.
Verify the connection
The MCP validator will send a test message to the bot to confirm the integration works.
Features
Message reception
Messages sent to the bot appear in ChannelHub:
- Text, images, documents, audio, video and stickers
- User data (name, Telegram username)
- Individual and group conversations (if the bot is added to a group)
Sending responses
Reply from ChannelHub without limitations:
- Text messages with Markdown formatting
- File attachments (documents, images)
- No time window (unlike WhatsApp, there’s no 24h restriction)
Telegram doesn’t have WhatsApp’s conversation window restrictions. You can send proactive messages to any user who has started a conversation with your bot, at any time.
Bot commands
You can configure commands that the bot recognizes:
| Command | Action |
|---|---|
/start | Welcome message and introduction |
/help | Information about available services |
/status | Check case status by number |
/contact | Connect with a human operator |
Commands are configured from BiVelio and automatically synced with Telegram.
Automation
AI agents can respond to Telegram messages autonomously:
- Automatic responses to frequently asked questions
- Message triage and classification
- Case creation from Telegram conversations
- Proactive case update notifications
Use cases
- Customer support — fast and accessible service channel
- Notifications — case status and appointment alerts
- Internal communication — team coordination via groups
- Service bots — self-service for frequent queries