AI Agents
BiVelio integrates artificial intelligence agents that can operate autonomously or be invoked from workflows. Agents process information, make decisions, and execute actions within the platform, amplifying your team’s capacity without requiring constant intervention.
For a detailed guide on each agent type, see the AI & Agents section.
Agent types
Autonomous agents
Operate continuously, reacting to system events in real time. They don’t require manual activation: they subscribe to specific events and act when their conditions are met.
Use cases:
- Automatically respond to messages outside business hours
- Classify and assign incoming cases
- Detect cases at SLA risk and escalate
- Monitor quality and compliance of communications
Invocable agents
Activated from workflow nodes or API calls. They process data, generate outputs, and return results to the flow that invoked them.
Use cases:
- Extract structured data from documents
- Prepare briefings before meetings
- Generate response drafts for human review
- Automatically qualify leads
Agent marketplace
BiVelio includes a marketplace with 12 pre-built templates ready to activate:
Available autonomous agents
| Agent | Function |
|---|---|
| Support Autoresponder | Automatically responds to support messages with contextual answers |
| Knowledge Base RAG | Queries the knowledge base to answer frequently asked questions |
| Multichannel Triage | Classifies incoming messages by topic, urgency and channel, and assigns them |
| Gmail Ops | Manages email operations: classification, responses and follow-ups |
| Customer Followup | Detects clients without recent activity and generates proactive follow-ups |
| Quality Compliance | Reviews outgoing communications to ensure quality standards |
| SLA Risk | Monitors cases at risk of SLA breach and takes preventive actions |
| Draft Reply | Generates response drafts based on conversation context |
Marketplace agents
| Agent | Function |
|---|---|
| Lead Qualifier | Evaluates and scores incoming leads based on configurable criteria |
| Invoice Processor | Processes received invoices, extracts data and registers it in the system |
| Content Moderator | Reviews generated content to ensure company tone and policies |
Invocable agents
| Agent | Function |
|---|---|
| Data Extractor | Extracts structured data from documents, emails and forms |
| Meeting Prep | Prepares briefings with contact context, history and pending items |
Agent configuration
Each agent is configured with:
- System prompt — instructions that define the agent’s behavior
- Subscribed events — which events activate the agent (autonomous only)
- Permissions — which data and actions the agent can use
- Credits per execution — AI credits consumed per activation
BiVelio includes an AI-powered prompt generator that converts brief instructions into professional, optimized system prompts.
AI Credits
Agents consume AI credits with each execution. The Pro plan includes 250 credits/month. See Credits for more information.